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ā06-20-2025 03:08 PM
I'm trying to set up demands for use, and I've noticed that Demand Tasks don't seem to have access to the Activity Stream in the same way as other tasks. No matter how I try to add in a section for Work Notes or any other configuration for a journal, it doesn't have the capability of allowing for @Mentions as an example. I can still access the Activity Stream from the header "Go to Activity Stream" button, but can't get that format to display on the task. What am I missing?
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ā06-21-2025 04:29 AM - edited ā06-21-2025 04:35 AM
Hello @HerrAndrew !
- For any form, make sure that the Journal Input fields, work notes, additional comments and any other Journal Input fields where you want @mention to work, are in the same form section as the Activity Stream.
- Configure the form layout to move them around to fix the issue.
- Additionally:
- Click on the Filter (funnel) icon next to the Activities field on the form.
- Scroll down and click on Configure Available fields.
- Move the Work Notes field from the Available side to the Selected side and Save.
Making sure that both the above requirements are filled should fix the issue.
Here is a POC from my PDI:
Please consider marking my answer as helpful and accepting it as the solution if it assisted you in any way.
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ā06-21-2025 04:29 AM - edited ā06-21-2025 04:35 AM
Hello @HerrAndrew !
- For any form, make sure that the Journal Input fields, work notes, additional comments and any other Journal Input fields where you want @mention to work, are in the same form section as the Activity Stream.
- Configure the form layout to move them around to fix the issue.
- Additionally:
- Click on the Filter (funnel) icon next to the Activities field on the form.
- Scroll down and click on Configure Available fields.
- Move the Work Notes field from the Available side to the Selected side and Save.
Making sure that both the above requirements are filled should fix the issue.
Here is a POC from my PDI:
Please consider marking my answer as helpful and accepting it as the solution if it assisted you in any way.
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ā06-21-2025 05:12 AM
please share what steps did you try? share screenshots.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
⨠Certified Technical Architect || ⨠9x ServiceNow MVP || ⨠ServiceNow Community Leader