Determine who approve record via impersonation?

Edwin Fuller · ‎07-10-2017

I have users impersonating other users and approving records. Is there a way to find out who actually approve the record?

randrews · ‎07-10-2017

any start of impersonation is logged in the syslogs you could create a filter for syslogs to show those events and check that day...

the start log will have a message of "Impersonation start:<username> by: <username>

and end with

Impersonation end: <username>

if you really wanted to you could create a metric to capture these and then report on the table..

my bigger questions is WHY is this happening... you should NEVER approve anything while impersonating that is a huge audit problem... and should be against policy.

if someone is unable to approve they should submit some kind of request to be set as a delegate for approvals ... i would suggest creating a catalog item for that.

the ONLY people that should have impersonate in production are senior developers.. and even they shouldn't ever approve an item, <they can make themselves an admin and approve it with appropriate notes/attachments as to why they approved>

View solution in original post

Malathi Vinoth · ‎06-10-2022

Is there any way to capture the impersonate event in RITM activity log, if someone is viewing the RITM via impersonation is it possible to capture in activity log