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disable notifications for some (VIP) users

maheshchaudhary
Kilo Expert

There are some users (having VIP checkbox as checked), i have a requirement that notifications should not be sent to these users. in notification according to condition, email should be sent to user's manager. but if user 's manager is VIP then it should not send. any idea how to achieve this ?????

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3 REPLIES 3

Alberto Consonn
ServiceNow Employee
ServiceNow Employee

Hi maheshchaudhary,

try to insert the condition "VIP" is "true", in the tab When to send of the Email Notification setting.

Hope this will help you.

Please, remember to mark Correct or Helpful if you find my response useful.

Cheers
Alberto

Hi,

Any update on this?

Can you mark my answer as correct, helpful and hit like if you were able to achieve the requirement. This helps in removing this question from unanswered list and helps users to learn from your thread.

Thanks in advance.

Cheers
Alberto

scott barnard1
Kilo Sage

I notice the table is the resource plan table

So who is the user in this case? Are you trying to send it to members of the member list and don't want it to go to vip members?

Or are you sending it to the user resource? 

 

You should be able to use the condition builder to define a NOT condition for the vip flag (so vip flag false) then add an OR condition also in NOT condition for the users managers VIP flag to be false