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Disable playbooks for case complaints servicenow

Tapish Sharma1
Kilo Sage

‎10-28-2022 04:24 AM

Hi Folks,

I dont want to use playbooks for complaint cases in CSM. Is there a way to deactivate playbooks for complaint cases ? 

 

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2 REPLIES 2

Shane4
Tera Contributor

‎07-12-2024 11:09 AM

Did you come up with anything for this?

 

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vishwa4hil
Tera Expert

‎09-10-2024 04:34 AM

  1. Go to https://<your instance name > now.com/now/nav/ui/classic/params/target/sys_playbook_experience_record_generator_list.do 
  2. Make the playbooks inactive by setting the field Active to false.
  3. Also go to the Process Automation Designer and make the related flows false.

 

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