Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Disable REQ Approval for Technical Catalog

Go to solution
Nisha30
Kilo Sage

‎03-26-2025 04:59 AM

Hello Experts,

How do I disable the REQUEST level Approval for only Technical Catalog. 

We have RITM approval and thats what we want only .

How to disable REQ Approval  for only Technical Catalogs?

 

Thanks

 

0 Helpfuls
  • 1,846 Views
1 ACCEPTED SOLUTION

Go to solution
Ankur Bawiskar
Tera Patron
Tera Patron
In response to Nisha30

‎03-31-2025 07:34 AM

@Nisha30 

like this

var ritmSysId = current.sysapproval;
var ritmRec = new GlideRecord('sc_req_item');
ritmRec.addQuery('sys_id', ritmSysId);
ritmRec.addEncodedQuery('cat_item.sc_catalogsLIKE742ce428d7211100f2d224837e61036d'); // the sysId is for Technical Catalog
ritmRec.query();
if (ritmRec.hasNext) {
    current.state = 'approved';
}

AnkurBawiskar_0-1743431644507.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

25 REPLIES 25

Go to solution
Nilesh Pol
Kilo Sage
Kilo Sage

‎03-26-2025 05:29 AM

@Nisha30 

suggest you to work with Approval under System Policy - Rules module.

and Let us know if you find any exception in it.

0 Helpfuls