Discover mobile devices - iPhones, iPad etc.

[Andrii]

Can ServiceNow Discovery discover mobile devices (for example iPhones, iPads etc) ?

[adamjgreenberg]

In your Intranet, yes. On the Internet, no.

I would start here - Discovery

Then read this thread - Discovery for Apple devices(MAC and iPad)

And then read about jamf - https://store.servicenow.com/sn_appstore_store.do#!/store/application/8c7f70f34fe4f2007c854e318110c7...

[Andrii]

So I've spent some time reading about possible solutions and it seems like these items ARE NOT Discoverable OOTB.

We are not looking for 3rd party solutions when answering this question.

[pavanyuvi]

Hi Agreenberg,

 We are implementing Jamf Discovery in servicenow, we configured mid server, added Jamfcloud credentials, Imported jamf Updateset.we created schedule script in device discovery,jamf pro servers we provided jamf cloud details also. when we click "collect jamf data" nothing is populating how the data will populate into servicenow.

This XML file does not appear to have any style information associated with it. The document tree is shown below.

<results probe_time="8923" result_code="0">

<result>

<output>{"computers":[]}</output>

</result>

<httpCookies>

<httpCookie value="APBALANCEID=aws.std-echidnops1-tc-11; path=/;HttpOnly;Secure;"/>

</httpCookies>

<httpHeaders>

<httpHeader name="Accept-Ranges" value="bytes"/>

<httpHeader name="Cache-Control" value="no-store, no-cache, must-revalidate, max-age=0, post-check=0, pre-check=0"/>

<httpHeader name="Content-Type" value="text/plain;charset=UTF-8"/>

<httpHeader name="Date" value="Fri, 04 May 2018 09:26:47 GMT"/>

<httpHeader name="Server" value="Jamf Cloud Node"/>

<httpHeader name="Set-Cookie" value="APBALANCEID=aws.std-echidnops1-tc-11; path=/;HttpOnly;Secure;"/>

<httpHeader name="Vary" value="Accept-Charset,Accept-Encoding,Accept-Language,Accept"/>

<httpHeader name="X-FRAME-OPTIONS" value="SAMEORIGIN"/>

<httpHeader name="Content-Length" value="16"/>

<httpHeader name="Connection" value="keep-alive"/>

</httpHeaders>

<parameters>

<parameter name="agent" value="mid.server.usamuspsnsapp01"/>

<parameter name="rest_password"value="SNC_ENC_VAL[n+b2PuTYDz67S3vf+Mz4Lx7BWx0MGnCX7XevhZSaAA==]"/>

<parameter name="source"value="https://yyyyy.jamfcloud.com/JSSResource/computers/match/0"/>

<parameter name="message_headers" value="<?xml version="1.0" encoding="UTF-8"?><fields><field name="accept" value="application/json"/></fields>"/>

<parameter name="sys_id" value="4a76a3a613751b40cb5b7e276144b0de"/>

<parameter name="http_method" value="GET"/>

<parameter name="from_host" value=""/>

<parameter name="source_record" value="e87f4f164fa332001cf644b18110c7bc"/>

<parameter name="sys_created_on" value="2018-05-04 09:26:38"/>

<parameter name="sys_domain" value="global"/>

<parameter name="transaction_name" value="#783215 /x_jamfs_jamf_inven_jamf_server.do"/>

<parameter name="state" value="ready"/>

<parameter name="message_parameters" value="<?xml version="1.0" encoding="UTF-8"?><fields/>"/>

<parameter name="mid_server" value="usamuspsnsapp01"/>

<parameter name="http_status_code" value="200"/>

<parameter name="response_to" value=""/>

<parameter name="from_sys_id" value=""/>

<parameter name="session_id" value="E97E53AA13351B40CB5B7E276144B02C"/>

<parameter name="priority" value="2"/>

<parameter name="agent_correlator" value=""/>

<parameter name="processed" value=""/>

<parameter name="error_string" value=""/>

<parameter name="sequence" value="1632a7989590000001"/>

<parameter name="start_time" value="1525425998168"/>

<parameter name="mid_instance_url" value="https://yyyyyy.service-now.com/"/>

<parameter name="rest_user" value="ServiceNow"/>

<parameter name="name" value="get"/>

<parameter name="topic" value="RESTProbe"/>

<parameter name="app_scope" value="x_jamfs_jamf_inven"/>

<parameter name="source_table" value="sys_ui_action"/>

<parameter name="user" value="user1"/>

<parameter name="queue" value="output"/>

<parameter name="ecc_queue" value="4a76a3a613751b40cb5b7e276144b0de"/>

</parameters>

</results

Thanks,

Pavan