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Resolved! Assignment group is not populating in Incident table

Hi All, I have created Inbound email action and with the help of attached script by sending email, I can create new records in the Incident table with all the values except assignment group.Please suggestvar emailSubject = email.subject; // Get the s...

dileep0146 by Tera Contributor
  • 2722 Views
  • 12 replies
  • 0 helpfuls

Mobile Agent App - How to display Variables in Mobile Card?

Hello,I'm trying to show some variables from sc_task.variables.<some variable> in a Mobile Card but it does not display anything even with existing values.The screen manages to show normal sc_task values fine in the card normally, just not when tryin...

Grazvydas_0-1696258504823.png
Grazvydas by Tera Contributor
  • 841 Views
  • 2 replies
  • 0 helpfuls

AI Search Suggested result on service portal

AI search configured for serviceportal is not showing correct results when user clicks on results displaying in suggested result dropdown, however same is working fine when pressing enter and opening from respective indexed tabs.link that is being ge...

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Kumar116 by Tera Contributor
  • 1538 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to Visually Differentiate Instances?

Hi,I saw in the past on someone's  SN instance on the creen a banner  / tag  across the corner , that had a text displaying information if the currently opened window is a production / qa or dev instances.I can't find anywhere what is it called exact...

Alpa82 by Tera Guru
  • 2593 Views
  • 5 replies
  • 7 helpfuls