Forum Posts
Triggering Acitivity sets for LCE manually
We have a few workers that did not generate the activity sets and their onboarding case through the integration.When we try to manually do it. it only creates the parent case but not the full activity sets to go along with it How can we manually trig...
Loaner Asset Task: Deploy, how to make the Asset field editable?
Hello all,I believe that OOTB automatically makes the Asset field readonly after the Prepare Asset Loaner Task closed and then the Deploy Task open.My client wants to make the Asset field editable in the Deploy task if the fulfiller needs to change t...
How to get Veeam Integrations with ServiceNow For ITAM SAM compliance dashboard
Need urgent help, We need to get compliance details on dashboard of SAM workspace.We have the publisher in dashboard but unable to make it compliant since the data is not populating. Need to integrate Veeam with ServiceNow to get the license usage. ...
Has anyone implemented a solution for 'Retroactive stop' for SLAs?
Has anyone implemented a solution for 'Retroactive stop' for SLAs? (as its not covered OOB), but I have a use case.
Resolved! UI Action Condition Syntax Question
Hello everyone! Just wanted to ask a quick question that I hope is pretty simple, I think my syntax is just a little off. Relatively new to developing in ServiceNow and in the process of creating a UI Action with some conditions for a button to show ...
How to enable Loaner asset request in HAM
Hello, I want to use the OOB Loaner asset request process in HAM. What are the pre requisite and how to enable and use Guided setup for OOB Loaner asset request Thanks in advance
Show the resolution note while closing the case in the portal
Hello Team,I have a requirement where when an agent resolve the case, the resolution note should show off in the case. Somewhere where the additional comment is shown. How can we achieve that?
Resolved! How to create report on monthly active users (sys_user table) in ServiceNow?
Hi. I'm new in ServiceNow, I'm looking to create a report in ServiceNow that displays the monthly count of active users for the past 12 months. Here's what I want to achieve:Condition: Count of active users (filter for users where "active" field is t...
Resolved! Attachment file size restriction
Hi,i want to restrict the attachment to 5mb in incident form explicitly and if the attachment count is more than 3 files then , it should ignore the data and throw an error message.i don't to change the system properties for attachment. Just want the...
Duplicate Emails goes out on sla Breach notification.
Hey Folks!!Facing an issue of getting Duplicate emails on 100% SLA Breach email notification. Configured via sla definition with an custom workflow and an event mapped with an Email notification. Everything was set up for sla on a catalog task, can't...
Resolved! Using flow activity or function to add Cost Fields.
I'm stuck on a flow i've created. The basic function is to allow users to select multiple Hardware Assets at one time.I can update the Asset and associated CI with no issues. Now, I need to add all costs associated to each Asset and put that in the F...
Resolved! Updating read only fields using browser console or Inspect
Hi All, Users are updating read only fields using F12 or Inspect or browser console in incident or change request forms , is there any solution in ServiceNow to restrict this so that no one can change read only fields in any form.The developer tool ...
Resolved! Unable to set field value on discovery_snmp_oid Table
Hello All,My requirement is "If any record is inserted into 'discovery_snmp_oid' table with the model contains "win" the table field should be set to "Window Server". I created before insert business rule;When to run is: Model contains 'win'When I tr...
Resolved! how to get report on all subscription count in servicenow ?
Hello ! How can I get build a report on all subscription on my ServiceNow platform. I can see all entitlements and allocations but I do not see way to convert it into a report. For reference attaching my PDI screenshot
