The CreatorCon Call for Content is officially open! Get started here.

Developer forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

digital integration

What condition should I give in the reference qualifier if I am having two fields 1. provider application2.provider interfacenow while selecting the provider application which is mapped with cmdb_ci_budiness_app tablethen I need to see those ci which...

Community Alums by Community Alums  
  • 530 Views
  • 5 replies
  • 2 helpfuls

Additional Comments and Work notes cosmetic issue

I created a Notes section in the Requested item [sc_req_item] and Catalog task [sc_task] forms. The content of this section should be the same as the content of the Notes section of incident.  For Incident and Requested item forms, the Work notes fie...

MarkWendilJhonD_0-1727762256039.png MarkWendilJhonD_1-1727762297973.png MarkWendilJhonD_2-1727762335380.png MarkWendilJhonD_3-1727762367335.png

Employee Number Search via Interactive Filter

Is there a way to create an interactive filter that is based off employee number? i want to be able to do a search from the sys_user table and search for an employee number in the interactive filter. What steps are needed to create the interactive fi...

Dashboard drilldown shows different results

On a dashboard bar chart that shows the teams total task volume by date I noticed the drilldown results dont match.In one example if you hover over the blue section it displays 262 open tasks although when you click on it to drilldown it only shows 5...

graph diff results.PNG task bar chart settings.png
BPavlovich by Tera Contributor
  • 284 Views
  • 2 replies
  • 0 helpfuls

Resolved! Need to auto-populate fields on an incident form before saving.

 I want to know how to auto-populate the assigned to field with the incident location location support and auto populate the assignment group field with the incident location's assignment group if the user selects ACD or Call Center as the service of...

Rhonda9_1-1727830325038.png Rhonda9_0-1727830288171.png
Rhonda9 by Tera Expert
  • 948 Views
  • 8 replies
  • 1 helpfuls

CSM customer unable to create case for account

Hi, I am currently encountering this error when CSM customer is trying to raise an incident. Under CSM, an 'snc_external' user should be able to create cases via a record producer. It was working before. But after implementing domain separation, it i...

keithtan_0-1721384066951.png
keithtan by Tera Guru
  • 950 Views
  • 4 replies
  • 0 helpfuls

Custom Role / ACL to Write to Work Notes

I have a business requirement to allow certain users to write to the Work Notes field of a Catalog Task.  They can view posted Additional Comments and Work Notes but cannot post their own.  I've created a custom role and a write ACL for sc_task.work_...

darronf by Tera Expert
  • 649 Views
  • 2 replies
  • 4 helpfuls

VIP Icon

HI All, Can anyone please help me in understanding how i can move the VIP icon to the right side of the field. Thanks, Ankita Verma  

find_real_file.png
vankita by Kilo Explorer
  • 2864 Views
  • 6 replies
  • 0 helpfuls

Resolved! setting a value using transform script

I'm importing some department data and there is a custom field called Active.  It is a checkbox.  The data coming from the source shows either Active or Inactive.  If the status is Active, I need the custom field to be checked.  If it is Inactive, I ...

KeithM1 by Tera Expert
  • 1578 Views
  • 6 replies
  • 1 helpfuls