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category and subcategory

Hi Team,how category and sub-category values flow for CMDB classes (as the type is string, not choice).eg: windows server.how are these values populated if the data load is manual and or via any integration?what are the OOB available values for categ...

JulietD by Mega Guru
  • 1758 Views
  • 2 replies
  • 0 helpfuls

POST API for Draft Emails

I want to create a draft email attached to a case via API. However in REST API explorer, I could only find a POST API for emails, and not draft emails. Is there any way to create draft email via API or is there any workaround for it? 

Resolved! Updating Incident Standard Ticket Actions to add Resolution Notes

Hi all,Apologies if this is a silly question but I have not been able to locate the answer anywhere. The setup for our service portal includes the option for users to 'Resolve' but when selecting it says it requires information for the mandatory fiel...

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TroyVB by Tera Contributor
  • 1144 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to export variable set in request item to csv

Hi Experts,  For export to csv, I want to export variable set which is enclosed in a red square frame in the capture below in RITM to csv.However I don't know how to do it.If anyone know this, please let me know.Thank you! 

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takeshi_sn by Tera Contributor
  • 833 Views
  • 2 replies
  • 0 helpfuls

RITM with multiple tasks and task approval

Hi All,i created a catalogue item that certifies one or more business applications based on the result of some variables.Processonce the RITM is created there is a list collector that contains all business applications to certify or not.for each busi...

El Cuchi by Tera Guru
  • 810 Views
  • 2 replies
  • 0 helpfuls

Resolved! Add tabs to Catalog Item form

Hi, I have a catalog item form that is rather large in variables.  I use containers to clean it a little, but it would look better and more presentable in tabs. I found this article, https://www.servicenow.com/community/developer-articles/how-to-crea...

Dazler by Mega Sage
  • 7238 Views
  • 17 replies
  • 11 helpfuls

Schedule a Dashboard

Hello,Is there any option to schedule a dashboard like schedule a report in ServiceNow.If yes, can some one help me on this -Ganesh

abcdgfhbs by Giga Contributor
  • 3284 Views
  • 5 replies
  • 0 helpfuls

Issue with PDI Developer Instances

My AppEngine Studio can't connect to the PDI Developer instance. I checked on YouTube, but all the videos are for older versions. Can you help me find a solution....

NithinSethu by Tera Contributor
  • 1852 Views
  • 8 replies
  • 2 helpfuls

Unable to add a variable to a sctask on a OOB workflow

i am trying to add a variable (start date)  to catalog task in the "Email User setup catalog item. i think this is a OOB workflow. i tried to save it and i got a error message "match not found" reset to original" . Am i able t configure OOB workflows...

DevtoSME by Giga Guru
  • 617 Views
  • 3 replies
  • 1 helpfuls