Hi,I am having issue with loading filtered table. It takes 3 minutes to load or won't load at all. However this only happen with my user. When impersonating someone else it takes seconds.What the issue could be?
Hello, i found a script include to send dashboard via email using url exporter but there is an issue with it when encoding the url beetween line 169 to 176 (before all values are correct).If someone could help me to fix that so the dashboard is sen...
Hi, I need help in creating ACL for non fulfiller user to access RITM and task created from a specific catalog category.I have a category called external change under this there are 4 catalog items. I have a group of none fulfiller that need access t...
I have one scenario for practice: You frequently need to retrieve active incidents assigned to a specific user. Write a Script Include that accepts a user ID and returns a list of active incidents assigned to that user.Ø Create a Script Include that:...
Hi There,Requirement - Non HR-Admin to do the following:=====================================Response templates through the menu "HR Administration" | "Response Template Configuration"Fulfillment Instructions through the menu "HR Administration" | "H...
Hi Team,I would like to add New Button functionality on List View for ITIL Users on Service Operations Workspace, whereas it is visible for admin users but not for the ITIL users, can anybody please guide me where exactly i need to configure to displ...
Hi all,I have a requirement on a Catalog Item to populate a field based on a prior selection. I have written a script but cannot get it to function, details below: Variable name: 'server_to_enable' - this populates a list of configuration items.Vari...
Hello,The checklist component is not visible in the workspace as shown in picture 1.I would like to modify the checklist component to match the appearance shown in this picture
Hi,I have configured a inactivity monitor for problem table. The monitor is triggered only once for a record. If I check in sys_trigger table, trigger type is once. Can anyone suggest where this can be changed ? ( P.S: If I try to change it from sys_...
Hi, I need to import an Excel file into an existing import set table using a script (a business rule is triggered when attaching the Excel file). However, this file can be in different languages each time, so I suppose I have to use the cell numbers,...
When I create or delete a record in the table Group Members(sys_user_grmember), i have a business rule that creates entries in Tenant User(u_tenant_user) table. It works fine.The business rule is After: Insert, Delete(function executeRule(current, pr...
Hello Everyone, I'm trying to import a excel sheet by using Import option in a ServiceNow table.We have a field called "DEP registered" which is a read-only field and the type is boolean(true/false).When i'm importing it is not working, its showing d...
Hi Experts, I have a requirement to create logic where I have a custom table and assign requests submitted by a record producer to one person using assignment rules. Suppose I have one assignment group with four members. If the first request is assig...
Hi! I would like to change the behavior of the search box that appears in the Next Experience UI so that, if I enter the number of a case present in the case table, users who are part of a certain group can view that case directly in the appropriate ...
I have one scenario , that i was practicing for :You are asked to format the date and time in a specific format whenever a new record is inserted.Ø Write a Script Include that accepts a date as input and formats it to DD/MM/YYYY HH:MM AM/PM format. ...