List display a case table.
Have to display case table list and cases only for 'SN_ServiceOPS' group members(Group has role- "sn_customerservice_agent").
Display case table list by configuration (csm/fsm configurable workspace) (Without using ACL).
I am trying using audiences but it apply for whole list. But our target is only case table.
Please give me solution.
Hi @dilip123 ,
Steps to follow .
1. Go to sys_ux_applicability table by doing sys_ux_applicability.LIST on Application navigator
2. Create a new. set role as sn_customerservice_agent. (See Screenshot)
3. Save the audience.
4. Now go to sys_ux_applicability_m2m_list table and create New.
5. Configure it like the image below. (Edit :- In List, give the name of the List & in Applicability, give the audience that you created in step 3.)
6. Save it. So by this only the SN_ServiceOPS group users will be able to see this list and no one else unless they have this sn_customerservice_agent role as we have set the audience based on this role.
Please mark as correct if it helps.
If you want to create a list just for yourself - follow this guide: https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/administer/workspace/task/...
If you want to create a list that displays to all, navigate to the sys_ux_list_menu_config table by hitting sys_ux_list_menu_config.list in your filter navigator, select the CSM Workspace:
From the Related Lists, select the appropriate List Category.
From within your List Category, add a new UX List and you're done!
