Display a Case table list to users within a specific group 'ABC' in a CSM/FSM workspace

[dilip123]

List display a case table.

Have to display case table list and cases only for 'SN_ServiceOPS' group members(Group has role- "sn_customerservice_agent").

Display case table list by configuration (csm/fsm configurable workspace) (Without using ACL).

I am trying using audiences but it apply for whole list. But our target is only case table.

Please give me solution.

[dilip123]

Thanks for reply.

But i have to hide  base case table list other than "SN_ServiceOPS" Group users

I deactivate ACL for the base case table which is displays on list, so all group member can see this case table list.

But our criteria is display case table list only for SN_ServiceOPS'  group users and hide the case table list for other group user.

[Dibyaratnam · Accepted solution]

Hi @dilip123 ,

Steps to follow . 

1. Go to sys_ux_applicability table by doing sys_ux_applicability.LIST on Application navigator

2. Create a new. set role as sn_customerservice_agent. (See Screenshot)

3. Save the audience.

4. Now go to sys_ux_applicability_m2m_list table and create New.

5. Configure it like the image below. (Edit :- In List, give the name of the List & in Applicability, give the audience that you created in step 3.)

6. Save it. So by this only the SN_ServiceOPS group users will be able to see this list and no one else unless they have this sn_customerservice_agent role as we have set the audience based on this role.

Please mark as correct if it helps.