Display service desk satisfaction survey response to end user upon completion of survey

[Miguel Wong]

Hi Gurus,

My customer has a requirement on satisfaction survey upon completion of incident. After completing the survey, the submitted survey response should be shown to the end user employee. However this is not OOTB behavior, survey results cannot be retrieved by the end user. Any ideas or workarounds will be appreciated

 

[Abhi13]

Hi @Miguel Wong ,

It will be stored in asmt_assessment_instance table if you can create a widget using the table it will help to see the responses.

Thanks,

Abhishek

[Miguel Wong]

Hi @Abhi13,

Thank you for your response. I did realise the "view user's response" link within the asmt_assessment_instance record for the preview of survey response results.

It seems like creating a custom widget with scripting to fetch data from above could be a potential solution, however, only users with survey_reader role can view these survey responses.

Granting end user employees the survey_reader role will mean that these employees have access to not just their own responses, but all other survey responses submitted by all other users as well.

Not sure if my understanding here is correct or if anyone has other ideas?