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‎06-18-2018 02:18 AM
Happy Monday.
I'm trying to display the short_description of an Approval.
I found out, that "Approval for.Short Description" displays the short description of the Catalog Item, which is sufficient in my case.
However, it seems only users with admin role can see this short description:
An user with approver_user role gets a blank:
I tried to set up an ACL, since for this purpose none seems to exist yet:
However as you may see in the screenshot above, I cannot select/find "Short Description".
Q: Is there a way to display the Short Description of an Approval?
Many thanks in advance,
Jack
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‎06-19-2018 12:43 AM
Hi Jack,
First find whether there is any read acl for short description field of RITM
1) Go to ACL in left navigation
2) search with name contains sc_req_item
3) if no read ACL on the RITM table for short description then create new
Steps to create new ACL
1) elevate role using security_admin
2) new ACL
3) give operation as read
4) table as sc_req_item
5) field as short description
6) give necessary roles
Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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‎06-19-2018 12:37 AM
Dear Ankur,
thanks for replying.. but I'm afraid I a little lost.
I'd need some help finding what you're talking about.
Could you please tell me where to look for/how to get to this ACL?
Thank you,
Jack
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‎06-19-2018 12:43 AM
Hi Jack,
First find whether there is any read acl for short description field of RITM
1) Go to ACL in left navigation
2) search with name contains sc_req_item
3) if no read ACL on the RITM table for short description then create new
Steps to create new ACL
1) elevate role using security_admin
2) new ACL
3) give operation as read
4) table as sc_req_item
5) field as short description
6) give necessary roles
Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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‎06-20-2018 09:01 PM
I found 6 sc_req_item ACLs with read..
just tried them all one by one and the last did the job! 🙂
Creating the new ACL didn't work tho.
Thanks a lot!