Display short_description of Approval?

[Jack42]

Happy Monday.

I'm trying to display the short_description of an Approval.

I found out, that "Approval for.Short Description" displays the short description of the Catalog Item, which is sufficient in my case.
However, it seems only users with admin role can see this short description:

An user with approver_user role gets a blank:

I tried to set up an ACL, since for this purpose none seems to exist yet:

However as you may see in the screenshot above, I cannot select/find "Short Description".

Q: Is there a way to display the Short Description of an Approval?

Many thanks in advance,
Jack

[Harish KM]

Approval table doesnot have a field called short description. So I would check the ACL on the reference table approval for .

THe below will help

https://community.servicenow.com/community?id=community_question&sys_id=b1121721db101fc01dcaf3231f96195e

[Ankur Bawiskar]

Hi Jack,

The field you are referring doesn't belong to Approval table. it belongs to RITM. The list view you are seeing seems to be configured to show the short description of the RITM using configure list layout. can you try creating acl on RITM table and check once.

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Jack42]

Hello Ankur,

many thanks for your reply.
I tried to set up an ACL for sc_req_item, sc_cat_item, and sc_task.. unfortunately both don't seem to work.

Could you give me a hint which ACL I should edit, respectively how to set up the right one?

Regrads,
Jack

[Ankur Bawiskar]

Hi Jack,

You should have Read ACL on that field from RITM table only.

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.
Thanks
Ankur