Does Virtual agent conversation with user gets stored somewhere?

[Aanchal Mehndi1]

Hi All,

We are planning to Implement Virtual agent, just wondering if Virtual agent conversation with user stores somewhere in the system.

I found one table "sys_cs_conversation", but being the system admin as well, I am unable to view any record in that table.

Neither I was able to see scripts like Business rule, ACLS on that table.

[siva_]

Just wanted to share the information that i have with tables that are in use with virtual agent 

Hope this helps

Mark this response as correct if that really helps

Thanks,

Siva

[Mark Roethof]

Hi there,

I'm not sure why these tables have a read ACL. Can imagine that you can't read every sentence, but know you can't see anything. I opened a Hi case for this, because this also interferes with the Madrid Dashboard for Virtual Agent.

Obviously, you could change the read ACL, by just checking admin overrides.

If you just want to see which users used the Virtual Agent: check sys_cs_consumer.

Kind regards,
Mark

[Nikhil Pardhe]

Do you have any idea how to update or inject something in sys_cs_message.list table??

I know all message are stored in sys_cs_message.list table. Is there any way where we can write business rule to update message.

sys_cs_message.list table has payload column where message is get stored.

when user or Virtual agent sends the message it will get captured in current.payload then I'll update it and save it into the table.

but seems like this isn't working 😞