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dot-walking request table to requested item for ui action button

EnricoManalo23
Tera Contributor

I'm trying to make a cancel button that relies on the requested item 'item' field in the request form, currently can't seem to make it exclusive or dependent on the request  form since the request form is mapped to the request table.

12 REPLIES 12

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @EnricoManalo23 

 

Correct, i.e., this is the expected behavior. What is your use case? Please let us know — there might be some alternative available.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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hello, trying to make a cancel button dependent on the requested item field 'item' so the button only appears if the user selects a specific item. However, I can't make it show up by using the conditions for the request form since that's where it should appear

Hi @EnricoManalo23 

So you want to cancel a request, and that too for a specific item? I think that would create technical debt. It’s better to either reject the request or cancel the task so that both RITM and REQ get canceled — this is the out-of-the-box (OOTB) solution.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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so the ui button from sc_request can't dotwalk to the requested item table using condition?