Edit Button in Knowledge article is missing

[ektakumari]

Hi All,

For one of the knowledge article in Published state did not have any "Edit" button by clicking on View Article.

And also one of Knowledge article is not getting search  by short Description even the keywords are defined in Meta fields. Earlier version of this articles are searched by Short Description but latest version is not.

Can anyone suggest on this?

Thank You all in advance.

[Akshata jamdar]

Hello ektakumari,

For KB article edit UI action is by default present. It will not restrict owner to edit it. You can check for role Can Contribute is there in your roles. 

and for KB article your not able to search it by key words, this is might be happens because partial match rule please refer below link,

https://hi.service-now.com/kb_view.do?sysparm_article=KB0713698

Hope this will help you.

Kindly mark an answer as correct and helpful if it will resolve your query.

Regards,

Akshata

[ektakumari]

Hello Akshata,

I checked with user with "Contributor role", but they don't have Edit button available only  for this KB.

Only for this KB we don't have edit button available, for rest of other KB we have edit button available for contributor role.

Thank you.

[Harshal Gawali]

Hello ekta,

Edit button rendered in the ui macro "kb_view_common_header_toolbar" and it is called by the ui macro "kb_view_common" which is called by the ui page "kb_view".

So please check condition in the ui macro "kb_view_common_header_toolbar".

Follow below steps for Knowledge article is not getting search  by short Description issue.

1.In application navigator search "contextual search"

2.Click on "search contexts" module, It will open all search contexts.

3.open Incident Deflection record.

4.In table configuration section,click on incident table

5.In related list search field tab, check record for short description.

Regards,

Harshal.

[ektakumari]

Hello Harshal,

I checked the steps defined by you and got the  short description. I didn't get it which record should i check?