Email client Reply to autopopulate

Sam Ogden · ‎04-17-2018

HI All,

On the email client, the reply to field auto populates to our service desks email address.which is where the email is sent from.

I was wondering if it is possible for the reply to to be auto populated for some departments to their own departments email address?

E.g. We have Departments 1-9

We want to configure that people in departments 1-3 the reply to is their own departments email address. The departments reply to is still the service desk as currently happens.

Currently the user has the ability to manually override this information, but we have our release team who send emails to clients that are related to releases and don't need to go to the service desk. Rather than them having to always manually change the reply to field for these users, it would be handy that for all users in the release team, the reply to was auto populated as their departments email address.

Thanks

Sam

Alberto Consonn · ‎04-01-2019

Hi,

you can do it, just right click in the form header and select Configure > Form Layout and add the "Reply to" in the Form section.

Then put the following Javascript code:

javascript:gs.getUserDisplayName()+" <"+ gs.getUser().getEmail()+">"

Hope this will be useful.

Enjoy! 🙂

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

View solution in original post

hanaphouse · ‎11-03-2021

Is it possible to pass an object to a client callable script include?