Image not showing up in email notification

rba-chris · ‎10-10-2017

Hi Everyone,

I'm having a strange issue where I have a footer image (company logo) in my email notification. The image is in db_image and I've added it using the image button in the HTML Text Editor in the notification template. When I preview the notification, I see the footer image. When I actually submit a test Incident and view the email in the email client, I don't see the footer image.

Any ideas?

Chuck Tomasi · ‎10-10-2017

Thank you. Let me know how this goes.

View solution in original post

Chuck Tomasi · ‎10-10-2017

Hi Chris,

A couple things to check... Is the image publicly available and is the link to the image a fully qualified URL (with instance and domain name)?

Looking at it in preview may be masking one or both of the issues. Take a look at the HTML that generates the image in the preview. I'll be curious what it says.

rba-chris · ‎10-10-2017

Hi Chuck,

I've tried to google how to get you that HTML from the preview and I couldn't find any results. I'm happy to read the right article - I just need to know where to go. I checked the DOC site for Preview Email Notification and that didn't seem to have a way to view the HTML for you. I've tried inspecting the element and the frame, but I didn't see the whole email template - it cut off the bottom part in the inspect part, but I do see all the footer text in the preview and the test emails.

Chuck Tomasi · ‎10-10-2017

Ah, sorry for the confusion Chris.

I wasn't referring to the Preview Email Notification button and the popup, I was referring to actually sending a message and previewing the HTML. If you go to System Mailboxes> Outbox (or sent if it already left the system), find your message and open the record, you'll see the Body field full of HTML goodness. Clues to how the image is being inserted in to the message are there.

rba-chris · ‎10-10-2017

Oh great - here's the HTML for the image that isn't showing up:

I appreciate your help.