Email going to spam

[shaik_irfan]

Hi,

Few notification which fired from servicenow to couple of users some times notifications are going to junk / spam

Can anyone please help me on this 

[Jaspal Singh]

Hi Irfan,

Since its for some & not all it seems User mailbox configuration issue. Can you check link & then configure for one of User who is facing the issue.

[Gaurav Shirsat]

Hi Shaikh Irfan

I have Searched on Community for your issue,This what I have found for This.

check whether it helps or Not

By default, Service-now does not filter out emails in our email servers, as each company has their own email requirements and we would not be able to create a specific enough set of rules for this.

Customers can add SPAM protection at the ServiceNow application level. We recommend the following two solutions:

1) Email Filters
Email filters enable an administrator to configure specific email filtering preferences by using a condition builder or a condition script.
SPAM Assassin: Moves email identified as spam to the Junk folder.
http://wiki.servicenow.com/index.php?title=Email_Filters

2) Adding conditions to your inbound email actions to prevent processing.
Administrators can prevent users from untrusted domains from triggering inbound actions. For example, you can prevent email from users outside your company domain from creating incidents.
http://wiki.servicenow.com/index.php?title=Inbound_Email_Actions#Preventing_Untrusted_Users_from_Tri...

If you want to enable SPAM protection before the ServiceNow application level please read below.

The wiki page for Configuring Email discusses spam filtering.
http://wiki.servicenow.com/index.php?title=Configuring_Email

To see how customers can add a spam filter while still using our hosted servers see: Standard Email Configuration Using Your Own Address or Domain. The diagram shows where we would expect customers to implement a spam filter for mail before reaching our mail servers.
http://wiki.servicenow.com/index.php?title=Configuring_Email#Standard_Email_Configuration_Using_Your...

Also, the Next Steps section mentions, "Implement a spam filter to restrict unwanted messages sent to your custom email addresses."
http://wiki.servicenow.com/index.php?title=Configuring_Email#Next_Steps

I understand spam emails can be a problem, but by using 1 or more of the suggestions above you should be able to minimize their impact.

Please Mark Correct and Helpful

Thanks and Regards

Gaurav Shirsat

[lovatet]

How to avoid SPAM mails?

[lovatet]

It can mean only one thing. Your email address is on the spam checker tool. If you are on the spam list, there is no way how you can be removed from that list. Therefore, every email you will be sending will go automatically to the spam folder of the recipient. The only method to solve this problem is by creating a completely new email address. To not appear again on that, you need to understand that it is not important to reply to every email you receive. Also, try to have at least two working email addresses that you are using.

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