Email Inbound Flow with matching conditions not triggering

[Vinicius Luz1]

Hello,

Something really weird is happening since we upgraded to San Diego,

Our Inbound Email flow is not being triggered by inbound emails with the correct conditions.

The email logs says "has issued stop processing"

This is an example of a test email I shoot to the instance:

And these are the Flow conditions:

Anyone has bring thru this already? Please help

Tks,

Vini

[Marc Mouries]

For anything that stopped working after an upgrade, I'd suggest opening a support case. 

[Vinicius Luz1 · Accepted solution]

Hello Guys, I opened a Hi Portal ticket with urgency and had a call with one of the support team members.

After understanding the problem, the SN dude simply suggested to create a copy of the flow and try... I did it and it worked as expected...

No root case was found or anything, so if this happens to you, go ahead and try to copy your FLOW and run some tests, it may work

Thanks,
Vini