Email notification based on different condition

mahesh105
Tera Contributor

I need to send notification to different group based on if location contains 'A' and 'x' then it should go to 'ABC' approval group.  If location contains 'B' and 'x' then it should go to 'XYZ' approval group.

1 ACCEPTED SOLUTION

Saurav11
Kilo Patron
Kilo Patron

Hello,

 

You will have to create a event based notification and then create a business rule that will send the group names in the event parameter based on condition.

 

You can check the below article foe event based notification:-

 

https://tech.forums.softwareag.com/t/servicenow-email-notification-via-event/237437

 

OR check the below video:-

 

https://www.youtube.com/watch?v=K4J9oay7Zwk

 

Please mark my answer as correct based on Impact.

View solution in original post

2 REPLIES 2

Saurav11
Kilo Patron
Kilo Patron

Hello,

 

You will have to create a event based notification and then create a business rule that will send the group names in the event parameter based on condition.

 

You can check the below article foe event based notification:-

 

https://tech.forums.softwareag.com/t/servicenow-email-notification-via-event/237437

 

OR check the below video:-

 

https://www.youtube.com/watch?v=K4J9oay7Zwk

 

Please mark my answer as correct based on Impact.

Gontla Mythily
Tera Expert

Hi,

 

You can use flow designer

 

GontlaMythily_0-1667226891870.png

 

 

Mark as correct if it helps
Regards Mythily