Email Notification for Change Requests

[snowuser111]

HI,
I am trying to get Email Notifications when a change is registered or a change task has been assigned.

1.Created users with email and groups with group email id's.
2.Created Email Templates and Notifications.
Can anyone suggest if Service Now able to send emails to provided email address which is configured while creating users & groups ? or is there a separate process to activate. I opened a change but did not get any email against it.

Thanks

[snowuser111]

HI,
I am trying to get Email Notifications when a change is registered or a change task has been assigned.

1.Created users with email and groups with group email id's.
2.Created Email Templates and Notifications.
Can anyone suggest if Service Now able to send emails to provided email address which is configured while creating users & groups ? or is there a separate process to activate. I opened a change but did not get any email against it.

Thanks

[randrews]

ok i am a little confused here...

is this an event driven email or is it driven by a change to a table?
also if you just open a record and hit the mail icon and put in the persons name do they get the email then?
are the emails for this change supposed to go to the group or to the users... if the group is include members checked?


bottom line is yes if you put in an email address in users and groups the system can use it..

[Aaron40]

Hi there,

There are many email notifications that are ready to go right out of the box for Change requests. You can see a list of them on https://demo009.service-now.com/sysevent_email_action_list.do?sysparm_query=active%3Dtrue%5EGOTOnameLIKEchange (you'll need to sign in to the demo servers). But if you go to System Policy>Email>Notifications and search "change" for the name field you'll see a list of them.

Included in that list is a notification that should send out when a change request is assigned to a group you are in as well as when a change request is assigned to a specific person.

If you aren't receiving notifications when those events happen, try going here and seeing if the notification is disabled.

[TJW2]

What 'conditions' do you have set on your email notification?
Have you selected, Record Insert or Updated and selected the 'Insert' checkbox?
You can check left NAV Menu Under 'MAIL --> SENT' to see if the email is triggering.

More basic, do you have the properties under 'System Properties --> EMail' setup to send notifications.
Check the setup and have the 'Enable email sending (SMTP) = Yes'
You can add a 'email account to have all emails sent to' under 'Email address to which all emails will be sent. Used for non-production systems for testing purposes'
http://wiki.servicenow.com/index.php?title=Configuring_Email#Overview