Email Notification for Change Requests

[snowuser111]

HI,
I am trying to get Email Notifications when a change is registered or a change task has been assigned.

1.Created users with email and groups with group email id's.
2.Created Email Templates and Notifications.
Can anyone suggest if Service Now able to send emails to provided email address which is configured while creating users & groups ? or is there a separate process to activate. I opened a change but did not get any email against it.

Thanks

[Ken_Michelson]

Hello snowuser11,

ServiceNow has an extremely flexible notification engine as part of the platform., and your use of email templates and notifications is a valid method.

There are several places that might be causing your email issue, and without much more information, a bit of debugging is in order...

I would start by checking the email log to see if the notification is even firing correct. If it is, does it have a type of "sent"? If it isn't in the log, likely your notification rule needs adjustment.

If it is in the log, but you didn't receive it, the most likely reason is that development systems usually have email either completely turned off, or sent to a specific email address or set of email addresses.

-Ken Michelson