Email Notification in different languages

gowthamanbalu · ‎01-06-2017

Hi Team,

I thought of seeking help/advice from this group on one of the requirements I received.

Here it goes.

As We have diverse clients across geographical locations, ServiceNow email Notifications should be sent in the language selected in user profile (Only user prefers to receive notifications in their language).

1. Rather creating multiple notifications (i.e. Having same notifications in different languages), could we dynamically translate the notification content to the selected language? - ( I agree, it's a invalid ask)

2. If we have multiple notifications (i.e. Having same notifications in different languages), how could we handle and relate them to user profile?

3. Do we have any other alternate method to fulfill this requirement!! Thanks for looking into this!!

Regards, GB

Chuck Tomasi · ‎01-06-2017

Another option is to go with multiple notifications. I did this as a customer. All my notifications were triggered by events. For example the event my_table.record.assigned_to_me would trigger three, one in English, one in Spanish, and one in Chinese.

Notifications were named something like this (with corresponding subjects and bodies)

Assigned to me - EN

Assigned to me - ES

Assigned to me - ZH

Then, each of the three would respond to the event, but the filter did a simple check to see which one actually gets sent.

Example: Assigned to me - EN condition would be

Condition: Assigned to.Language | is | English

It made adding another language pretty straight forward when it came to translating notifications. No scripting involved (aside from the BRs that trigger the event.)

Email Notifications - ServiceNow Wiki

View solution in original post

Kevin Paul · ‎11-11-2021

Any breakthrough on how we are going to send for multiple recipients or group with multiple language preference?

Chuck Tomasi · ‎11-12-2021

I haven't heard of anything. Sounds like a gret post to the Idea Portal. That's where our product managers pick up a lot of ideas and feedback.