Email Notification is not triggering even after conditions are met.

[Vishal_Jaiswal]

Issue Summary:

An email notification is configured to trigger when a Case record is updated. The notification works as expected when an admin user performs the update. However, when a non-admin user updates the Case, the notification is not triggered.

Expected Behavior:

The notification should trigger regardless of the user role, whenever the Case record is updated.

Issue Observed:

✅ Notification is triggered for updates made by admin users.

❌ Notification is not triggered for updates made by non-admin users.

Request for Support:

We need assistance in identifying the root cause and resolving the issue to ensure consistent notification behavior for all user roles.

[KimAlsgaard]

Can you provide some screenshots? Also, how are you triggering the notification - is it by event, by conditions or by a flow?

[Vishal_Jaiswal]

The notification contains conditions only, not event or flow.

[JackieZhang]

1. make sure the recipient is active and email address is not empty.

2. make sure the user has privilege to trigger the notification.

[Bhimashankar H]

Hi @Vishal_Jaiswal ,

Check the conditions to trigger the notification, or scripted conditions. 

Review for any condition that indirectly restricts who can trigger or receive the notification.

Notification logs: Go to System Mailboxes > Outbound and System Logs > Emails for entries showing skipped or failed notifications—errors or warnings here in detail.

Thanks,
Bhimashankar H

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