Email notification Message HTML field

[pravalika2]

Hi,

I have two queries.

1) What am i supposed to fill in the URL field if I am using a Business rule to get the url?

2) The instance is in Fuji. The earlier email notifications have Message field where we type our HTML code, but now I find only message HTML field. I couldnt find this Message field anywhere in my new notification. Why is this so?

Kindly help me.

Thanks

[syed_faheem]

Hi Poojitha,

Can you give more explanation on item 1, what are you trying to achieve ?

for second issue, try click 'Switch to Rich HTML Editor' button on top.

Cheers

Syed.

[pravalika2]

Hi Syed,

For this, I found the solution . I used a business rule to get a url to use it in email notification. When I am using this script in Message HTML box: <a href=${event.parm2}>Click here</a>, and on saving the form it automatically turns to a link. And when this email is triggered and when the link is opened, it says "page not found". This was happening because: the url which I am receiving from the Business rule is appended to the instance url.

For example: The link from the business rule: https://<instancename>.service-now.com/<etc>

And the link opened via sent email is: https://<instancename>.service-now.com/https://<instancename>.service-now.com/<etc>

Instead I tried using mail script.

<mail_script>  

template.print('<a href=${event.parm2}>Click here</a>');  

</mail_script>  

It did work.

I dint find any button on the form. Could you tell me how to switch back to Rich HTML Editor?

Thank you,

Poojitha

[syed_faheem]

Hi Poojitha,

Button which i am referring is visible in your 1st image under second question. next to delete (second from right )

[pravalika2]

Oh yes. Thank you very much