Email Notification Rendering Differently on Mac (Apple Mail)

[pallavibysani]

Hi Community,

I have a question regarding how email notifications from ServiceNow appear in Apple Mail on macOS.

We’ve styled the Approve/Reject buttons using HTML and inline CSS /internal css, and the text color is set to white. On most platforms (like Outlook and Gmail on Windows), the button appears as expected with white text. However, users on Mac (Apple Mail) are seeing the button text in blue instead of white.

[GlideFather]

Hi @pallavibysani 

only thing is to ask ServiceNow via HI case why this is happening but both Apple Mail and Outlook clients are out of control for ServiceNow I don't think anyone can help 😞 

Let's wait for some other ideas: @Ankur Bawiskar @Dr Atul G- LNG @Chaitanya ILCR @J Siva 

[Ankur Bawiskar]

@pallavibysani 

Please raise a case with ServiceNow, I don't think we can do anything here.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @pallavibysani 

I’m using a MacBook, and everything is working fine on my side. (client emails)
It might be a system-specific issue affecting a few users.
I suggest raising a support case to investigate further.