Email notification when an attachment is added to RITM for a specific Catalog Item

[Zubair Alam]

How can we trigger an email notification for one specific catalog item every time any file is attached or comments are updated to RITM for this specific catalog item? 

All help is greatly appreciated. 

[Amit Verma]

Hi @Zubair Alam 

You can do it either via Business rule or via flow. Refer below post for business rule  configuration reference :

https://www.servicenow.com/community/developer-forum/email-notification-when-new-attachment-is-added...

https://www.servicenow.com/community/csm-forum/trigger-an-email-notification-when-an-attachment-is-a...

For flow, keep the trigger on Record Updated and make use of Look Up Attachment to check if the attachment has been added or not. Accordingly, you can make use of Send Email action or Send Notification action.

Thanks & Regards

Amit Verma

[Anirudh Pathak]

Hi @Zubair Alam ,

Please have a look at this community post - 

https://www.servicenow.com/community/developer-forum/notification-to-catalog-task-assigned-to-when-a...