Email Notification

[AnanyaT]

I created an email notification but it is not sending the email even after the triggers.

[Ankur Bawiskar]

@AnanyaT 

things to check

1) you are sending email only when INC is assigned to particular user. Are you testing with the same user?

2) is that user active and not locked out, has email field populated on user record

3) is that user having notification preference enabled?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[sushmapinapati]

Hi @AnanyaT 
Verify the following on the email properties and user record
1) Go to User record (User Adminisration > Users) and search for the user, verify the email field is having information populated

2) Also make sure, Active = true && locked out =false on user record

3) Go to Notification device table to verify if they have a primary record with emails

    For above, follow these steps 

    Type "cmn_notif_device.LIST" in Application navigator and click enter

    Search the for User record

    Make sure setting are as below for user
    

4) Check user preference (My profile icon > Preferences > notification), make sure the user has not disabled it for them.

5) If you are validating notification outside of email logs (like any mailbox), then make sure to enable the outbound email settings to true.

Thanks,

Sushma

[TejasA]

hi @AnanyaT ,

1. Email Sending Enabled in Instance

   • Go to System Mailboxes > Administration > Email Properties.
   • Ensure "Email sending enabled" is checked.

2. User Has a Valid Email Address

   • Check that Andleeb Afroz (the user in the condition) has a valid email address in their user profile.

3. Notification Conditions

   • Your condition is: Assigned to is Andleeb Afroz.
     • Make sure the record being inserted or updated actually meets this condition at the time of the trigger.
     • Try testing with a record where Assigned to = Andleeb Afroz and update it to see if the notification fires.

4. Email Logs

   • Go to System Logs > Emails > Sent/Ready/Failed.
   • Check if the notification was triggered and if it failed or was sent.

5. Notification Recipients

   • Ensure that the "Who will receive" section is properly configured.
     • If it's empty or misconfigured, the email won’t be sent even if the trigger fires.

6. Scripted Conditions or Filters

   • If you’re using any scripted conditions, make sure they evaluate to true when expected.