Email notifications not received from ServiceNow upon ticket assignment

[ab_frostbite]

It's been observed that a number of ServiceNow related assignment groups are not receiving email notification when ticket are being assigned. All assignment groups have been setup with the group_email attribute populated, however emails are not being received. Needs investigation.

[Runjay Patel]

Hi @ab_frostbite ,

Check below points.

• target group should have at least on group member with active user.
• Notification meet the trigger condition .
• Check event long whether events are longing for those email or not .
• if events are not getting created then issue is with email triggers.
• if event logs are there for email then check if any error occurred ? And what’s the status of event whether it successfully processed or not.
• if successful processed then check the email property to confirm smtp setup.

Please accept the statement lutoon if it helped