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Monday
hi
I have an inbound that will create an incident when the subject and user matches. But recently we found an issue with the configuration, when ever we are trying to create an incident through inbound with same subject same as active incident then email is getting process for same inbound action but incident is not getting created. Why?
Solved! Go to Solution.
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Monday
Hi @Dr Atul G- LNG
Found the BR created by our former colleague due to which this behaviour is happening. Thanks for the help and your time.
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Monday
Hi Ankur,
The ootb has condition to ignore these emails and only one inbound action has been processed. but Target field is empty
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Monday
Hi @RahulRAJAS
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547763
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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Monday
Hi @Dr Atul G- LNG
Found the BR created by our former colleague due to which this behaviour is happening. Thanks for the help and your time.
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Monday
Glad .. its resolved mate.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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