Email Properties not able to edit

[Chinmayee Naik]

Hi Team,

My instance is not able to send any message /outbound is not working in my PDI ,Kindly help me to fix the issue , I have verified Email Properties as well. Kindly help me to fix it asap .

my instance details is   https://dev98152.service-now.com/

Thanks ,

[Dinesh20]

Hi @Chinmayee Naik 

   Even i was facing same issue with My PDI.

The system Property 'glide.email.smtp.active' value is False and its read only.

so make the value to True using Back ground Script ,  it will work.

Just past and run the below script in your Background script.

var gr = new GlideRecord('sys_properties');
gr.addActiveQuery();
gr.addQuery('name','glide.email.smtp.active');
gr.query();
if (gr.next()) {
gs.print(gr.value);
gr.value = 'true'
gr.update();
gs.print(gr.value);

}

Let me know if it works Thanks.

[Pavankumar_1]

Hi,

please refer this URL.

https://community.servicenow.com/community?id=community_question&sys_id=c9bd8a1b1b741510acdc54e56b4bcbc7

It is disabled may be that is the reason we are not able to enable that.

You can see the emails state on this module System mailboxes >Outbox.

Thanks,

Pavankumar