Email Script Not working

[JVINAY]

Hello,

 I have written below Email script 

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(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action, /* Optional GlideRecord */ event) {

    // Add your code here

    if(current.getTableName() == 'u_cloud_intake_task') {

        var url1 = gs.getProperty('glide.servlet.uri') + 'u_cloud_intake_request?sys_id=' + current.getValue('sys_id');

        template.print('<a href="' + url1 + '">' + current.getValue('number') + '</a>');

    } else if(current.getTableName() == 'u_cloud_intake_request') {

        var url2 = gs.getProperty('glide.servlet.uri') + 'u_cloud_intake_request?sys_id=' + current.getValue('sys_id');

        template.print('<a href="' + url2 + '">' + current.getValue('number') + '</a>');

    }

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I have added this email script in One notification body , 

Out put :

it getting CIT number , I want CIR number,

Please help me .

Thank you

[Ankur Bawiskar · Accepted solution]

@JVINAY 

earlier you said the notification is on u_cloud_intake_request  table so I gave script accordingly

If notification is on u_cloud_intake_task and you want to show REQ then simply use this and no email script required

Use the correct field name on the u_cloud_intake_task which refers to the Intake Request

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@JVINAY 

earlier you said the notification is on u_cloud_intake_request  table so I gave script accordingly

If notification is on u_cloud_intake_task and you want to show REQ then simply use this and no email script required

Use the correct field name on the u_cloud_intake_task which refers to the Intake Request

If my response helped please mark it correct and close the thread so that it benefits future readers.

[JVINAY]

@Ankur Bawiskar 

I have updated this 

Email look like this 

But I click the CIR number it will redirect to new record, not existing record.

When I click the CIR number it will redirect to the existing same record, not new record.

Thank you.

Thank you

[Ankur Bawiskar · Accepted solution]

@JVINAY 

is the field name "u_cloud_intake" on intake task referring to intake request?

share field configuration screenshot

If my response helped please mark it correct and close the thread so that it benefits future readers.

[JVINAY]

@Ankur Bawiskar 

I made small changes.

Thank you for your support.

[Ankur Bawiskar]

@JVINAY 

Glad to help.