Email Script to display all populated Variables from the [sc_request]

[Scott29]

I have an email script I use for RITM and SC_TASK (below). How can I run this on an email notification targeting the [sc_request] table? assuming the request only has 1 RITM.

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,

          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,

          /* Optional GlideRecord */ event) {

    template.print('<span style="font-size: 14pt; font-weight: 600">Request Details</span><br/><br/>');

    var variables = current.variables.getElements();

    for (var i = 0; i < variables.length; i++) {

        var question = variables[i].getQuestion();

        var label = question.getLabel();

        var value = question.getDisplayValue()

        if(value!= '' && value != 'false'){

            template.space(4);

            template.print(label + ': <span style="font-weight: 600">' + value + '</span><br/>');

        }

    }

})(current, template, email, email_action, event);

[Medi C · Accepted solution]

@Scott29 

If your email script is being used on a notification which is on sc_request table, you would need to get the related requested item in order to get the variables.

Please use and adjust the following as per your requirements:

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {
    var grRequest = new GlideRecord("sc_request");
    if (grRequest.get(grRequest.sys_id)) {
        var grReqItem = new GlideRecord("sc_req_item");
        grReqItem.addQuery("request=" + grRequest.sys_id);
        grReqItem.query();
        if (grReqItem.next()) {
            template.print('<span style="font-size: 14pt; font-weight: 600">Request Details</span><br/><br/>');
            var variables = grReqItem.variables.getElements();
            for (var i = 0; i < variables.length; i++) {
                var question = variables[i].getQuestion();
                var label = question.getLabel();
                var value = question.getDisplayValue();
                if (value != '' && value != 'false') {
                    template.space(4);
                    template.print(label + ': <span style="font-weight: 600">' + value + '</span><br/>');
                }
            }
        }
    }
})(current, template, email, email_action, event);

[Amit Verma · Accepted solution]

Hi @Scott29 

Try with below email script. Ensure that your notification is running on sc_request table.

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    // Add your code here
    template.print("Summary of Requested items:<br />");
    var item = new GlideRecord("sc_req_item");
    item.addQuery("request", current.sys_id);
    item.query();
    while (item.next()) {
        template.print(item.number + ":  " + item.quantity + " X " + item.cat_item.getDisplayValue() + " at " + item.cat_item.price.getDisplayValue() + " each <br />");
        template.print("    Options:<br />");
        var keys = [];
        var set = new GlideappVariablePoolQuestionSet();
        set.setRequestID(item.sys_id);
        set.load();
        var vs = set.getFlatQuestions();
        for (var i = 0; i < vs.size(); i++) {
            if (vs.get(i).getLabel() != '') {
                template.space(4);
                template.print('     ' + vs.get(i).getLabel() + " = " + vs.get(i).getDisplayValue() + "<br />");
            }
        }
    }
})(current, template, email, email_action, event);

Thanks and Regards

Amit Verma

[Medi C · Accepted solution]

@Scott29 

If your email script is being used on a notification which is on sc_request table, you would need to get the related requested item in order to get the variables.

Please use and adjust the following as per your requirements:

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {
    var grRequest = new GlideRecord("sc_request");
    if (grRequest.get(grRequest.sys_id)) {
        var grReqItem = new GlideRecord("sc_req_item");
        grReqItem.addQuery("request=" + grRequest.sys_id);
        grReqItem.query();
        if (grReqItem.next()) {
            template.print('<span style="font-size: 14pt; font-weight: 600">Request Details</span><br/><br/>');
            var variables = grReqItem.variables.getElements();
            for (var i = 0; i < variables.length; i++) {
                var question = variables[i].getQuestion();
                var label = question.getLabel();
                var value = question.getDisplayValue();
                if (value != '' && value != 'false') {
                    template.space(4);
                    template.print(label + ': <span style="font-weight: 600">' + value + '</span><br/>');
                }
            }
        }
    }
})(current, template, email, email_action, event);

[Amit Verma · Accepted solution]

Hi @Scott29 

Try with below email script. Ensure that your notification is running on sc_request table.

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    // Add your code here
    template.print("Summary of Requested items:<br />");
    var item = new GlideRecord("sc_req_item");
    item.addQuery("request", current.sys_id);
    item.query();
    while (item.next()) {
        template.print(item.number + ":  " + item.quantity + " X " + item.cat_item.getDisplayValue() + " at " + item.cat_item.price.getDisplayValue() + " each <br />");
        template.print("    Options:<br />");
        var keys = [];
        var set = new GlideappVariablePoolQuestionSet();
        set.setRequestID(item.sys_id);
        set.load();
        var vs = set.getFlatQuestions();
        for (var i = 0; i < vs.size(); i++) {
            if (vs.get(i).getLabel() != '') {
                template.space(4);
                template.print('     ' + vs.get(i).getLabel() + " = " + vs.get(i).getDisplayValue() + "<br />");
            }
        }
    }
})(current, template, email, email_action, event);

Thanks and Regards

Amit Verma

[Ankur Bawiskar · Accepted solution]

@Scott29 

update as this

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {
    var ritmRec = new GlideRecord("sc_req_item");
    if (ritmRec.get('request', current.sys_id)) {
            template.print('<span style="font-size: 14pt; font-weight: 600">Request Details</span><br/><br/>');
            var variables = ritmRec.variables.getElements();
            for (var i = 0; i < variables.length; i++) {
                var question = variables[i].getQuestion();
                var label = question.getLabel();
                var value = question.getDisplayValue();
                if (value != '' && value != 'false') {
                    template.space(4);
                    template.print(label + ': <span style="font-weight: 600">' + value + '</span><br/>');
                }
            }
    }
})(current, template, email, email_action, event);

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