Email signature image is automatically attached with inbound email action

[siddharth29]

When end users reply to the ticket using Email, Service Now save the signature image which most of the HGST folks use are attached to the ticket.   Is there any way to avoid this?

can any one suggest

[siddharth29]

can any one pls suggest y this is happening

[Community Alums · Accepted solution]

Hi Prabhakr,

Please follow the below link -

Attachment - Inbound Email Action

Use the script to exclude the attachment based on the size and type.

Regards, Bharat

[siddharth29]

Hi

. (the image in the signature is not getting attachment in email) but the signature image also not getting loading. pls find the below screen shot for more details.kindly help me on this.

[postwick]

I created a Business Rule like that.   I know the conditions etc are correct because it blocks when I try to attach a small image manually to a Request/Incident.   However, when it is part of an email, the attachment is still created.   Any idea why the rule wouldn't run against whatever part of the system creates the attachment from the incoming email?

[Ashirav]

Hi,

I used Inbound Email Actions t ocreate a CR using the excel attachment in the email. For that I mapped the excel fields with the Data Source's Transform Maps.

But the client wants that the excel attachment should also be attached with the Change Request that was created. How can I do that?