Email signature image is automatically attached with inbound email action

[siddharth29]

When end users reply to the ticket using Email, Service Now save the signature image which most of the HGST folks use are attached to the ticket.   Is there any way to avoid this?

can any one suggest

[Ashirav]

Hi,

I used Inbound Email Actions t ocreate a CR using the excel attachment in the email. For that, I mapped the excel fields with the Data Source's Transform Maps.

But the client wants that the excel attachment should also be attached with the Change Request that was created. How can I do that?

[Ashirav]

Hi,

I used Inbound Email Actions t ocreate a CR using the excel attachment in the email. For that, I mapped the excel fields with the Data Source's Transform Maps.

But the client wants that the excel attachment should also be attached with the Change Request that was created. How can I do that?

[Ashirav]

Hi,

I used Inbound Email Actions t ocreate a CR using the excel attachment in the email. For that, I mapped the excel fields with the Data Source's Transform Maps.

But the client wants that the excel attachment should also be attached with the Change Request that was created. How can I do that?

[Ashirav]

Hi,

I used Inbound Email Actions t ocreate a CR using the excel attachment in the email. For that, I mapped the excel fields with the Data Source's Transform Maps.

But the client wants that the excel attachment should also be attached with the Change Request that was created. How can I do that?

[Dub Myers]

Though this is an older post, in case anyone runs across this looking for a solution, there is a new feature in Jakarta that allows a bit more control over what happens to inline image attachments on an inbound email. This feature is oriented toward handling small inline image attachments typical of logos or signature images.

There are TWO properties you must set for this to take effect.

See the Jakarta docs here.

This is a basic byte-size based filter with the ability to dictate what happens to any attachment when less than the byte size

AttachTarget - does what most are used to today - associates the attachment to the target record.

AttachEmail -   associates the attachment with the sys_email record.

AttachNone - leaves the attachment orphaned and unattached to any target record.   (Allows "Preview Email' to still show the inline image.)

Why no "Delete" action?   If you don't store the attachment, then the "Preview Email" pane will show a broken link because there is no more image to reference.   Use AttachNone.