Email template for approval/grab variable for email template

[kal123]

Hello,

I am updating the email template for the table - Approval [sysapproval_approver].   I am trying to get the comments field from the catalog item to appear in the email so the approver has context on what the requestor is asking for, using the following:

Created by: ${sys_created_by}
Number: ${sysapproval.number}
<div>Short Description: ${sysapproval.short_description}</div>
<div>Comments: ${sysapproval.comments}</div>
<div>Priority: ${sysapproval.priority}</div>
<div>Category: ${sysapproval.category}</div>

But it is not appearing in the approval email when being sent to the requestor.

I am sure that I am doing something wrong, can anyone advise?

Thank you,

[James Chun · Accepted solution]

Hi @kal123,

Instead of ${sysapproval.comments}, try ${sysapproval.variables.comments}.

Since the user's input from the catalog item is stored in the variables object, you will have to dot-walk.

On a side note, it seems like you are creating a notification for this particular item's approval.

If so, you should rethink about creating a generic notification instead that can be used across all types of approvals.

Cheers

[kal123]

Thank you for the help! This worked and is now pulling the information needed into the approval email. I will also create a generic notification for all approvals going forward!

Thanks again!