email template

[sola2]

I have created a personalized email template and email notification to trigger for the "ask approval" of a specified catalog item; however, when sent, it looks like this: 

If I use the already existing email template "change.itil.approve.role", it does look as it is supposed to:

Can someone provide advise on this?

Here is my email template:

<div>Short Description: ${sysapproval.short_description}</div>
<div>Requestor: ${sysapproval.variables.requested_by}</div>
<div> Project/Account: ${sysapproval.variables.project_account}</div>
<div>E-Voucher Type: ${sysapproval.variables.e_voucher_type}</div>
<div>E-Voucher Brand: ${sysapproval.variables.e_voucher_brand}</div>
<div>E-Voucher Amount: ${sysapproval.variables.e_voucher}</div>
<div>Quantity: ${sysapproval.variables.quantity}</div>
<div>E-Voucher Price: ${sysapproval.variablese_voucher_price}</div>
<div>Comments: ${sysapproval.variables.comments}</div>
<div>&nbsp;</div>
<div>
<div><hr /></div>
</div>
<div>${mail_script:change_request_summary}</div>
<div>&nbsp;</div>
<div>Comments:</div>
<div>${sysapproval.description}</div>
<div>
<div><hr /></div>
</div>
<div>${mailto:mailto.approval}</div>
<div>
<div><hr /></div>
</div>
<div>${mailto:mailto.rejection}</div>
<div>
<div><hr /></div>
</div>
<div>Approval Activity:</div>
<div>${mail_script:approval_activity}</div>
<div>
<div><hr /></div>
</div>
<div>Click here to view Approval Request: ${URI+&amp;sysparm_record_target=sysapproval_approver}</div>
<div>Click here to view ${sysapproval.sys_class_name}: ${sysapproval.URI}</div>

[Servicenow34 · Accepted solution]

Hi @sola2 ,

Kindly try without <div> tag.

Kindly mark helpful if assists.

Thank you!

[Maddysunil]

@sola2 

Please try updated code below

<div>Short Description: ${sysapproval.short_description}</div>
<div>Requestor: ${sysapproval.variables.requested_by}</div>
<div>Project/Account: ${sysapproval.variables.project_account}</div>
<div>E-Voucher Type: ${sysapproval.variables.e_voucher_type}</div>
<div>E-Voucher Brand: ${sysapproval.variables.e_voucher_brand}</div>
<div>E-Voucher Amount: ${sysapproval.variables.e_voucher}</div>
<div>Quantity: ${sysapproval.variables.quantity}</div>
<div>E-Voucher Price: ${sysapproval.variables.e_voucher_price}</div>
<div>Comments: ${sysapproval.variables.comments}</div>
<div>&nbsp;</div>
<div><hr /></div>
<div>${mail_script:change_request_summary}</div>
<div>&nbsp;</div>
<div>Comments:</div>
<div>${sysapproval.description}</div>
<div><hr /></div>
<div>${mailto:mailto.approval}</div>
<div><hr /></div>
<div>${mailto:mailto.rejection}</div>
<div><hr /></div>
<div>Approval Activity:</div>
<div>${mail_script:approval_activity}</div>
<div><hr /></div>
<div>Click here to view Approval Request: ${URI+&amp;sysparm_record_target=sysapproval_approver}</div>
<div>Click here to view ${sysapproval.sys_class_name}: ${sysapproval.URI}</div>

Please mark my response correct/Helpful if it helps you.

Thanks

[sola2]

@Maddysunil Just test it as recommended, but same issue

[Maddysunil]

@sola2 

There should be a button switch to rich text, click on that and the copy the code from OOO email template and paste in your email template, then validate once.

[sola2]

@Maddysunil it is