Email to pdf conversion

[priyankapalaska]

Hi,

Do ServiceNow offers the functionality to convert incoming emails to pdf? 

My requirement is to capture incoming email in pdf format and attach it to target record. Can we achieve this through any configuration or scripting? 

Appreciate your quick response. 

Thanks and Regards,

Priyanka

[nayanawadhiya1 · Accepted solution]

Hello Priyanka,

As per my knowledge you can attach records as PDF using Business Rule.

Refer boelow thread - 

How to generate a pdf from a form and send it to another table

[priyankapalaska]

Hi Nayan,

Thanks for your reply. 

I created the same business rule (on insert) on 'sys_email' table and want to attach the email record on incident table.

The email through inbound action creates an incident. But this is not attaching email record to newly created incident. 

Please suggest.  

[priyankapalaska]

when I tried response.getStatusCode() is it giving me 401 error. 

[nayanawadhiya1]

Have you created this system Properties 'glide.user.userid' and 'glide.user.password'?

UserId which having admin role.