Email to pdf conversion

priyankapalaska
Giga Contributor

Hi,

 

Do ServiceNow offers the functionality to convert incoming emails to pdf? 

My requirement is to capture incoming email in pdf format and attach it to target record. Can we achieve this through any configuration or scripting? 

 

Appreciate your quick response. 

 

Thanks and Regards,

Priyanka

1 ACCEPTED SOLUTION

nayanawadhiya1
Kilo Sage

Hello Priyanka,

 

As per my knowledge you can attach records as PDF using Business Rule.

Refer boelow thread - 

How to generate a pdf from a form and send it to another table

 

View solution in original post

7 REPLIES 7

priyankapalaska
Giga Contributor

Thank you so much Nayan

priyankapalaska
Giga Contributor

Can I fetch only content of email from sys_email table instead of complete record as pdf? 

No you cant select specific field for that.