Emails going to inbox instead of received

[thisisauniqueus]

Hi

Im trying to transform an excel file contained in the email sent to my instance. The problem is its going to the inbox instead of received. i have tried putting

gs.eventLog in the inbound action but that is not even logged. what could be the problem

Regards

[eisenbathb]

Hi John,

It seems all mail needs to be processed before going to the received folder.

"All inbound mail is placed into the Inbox until it is processed. After it is cleared, the email moves to the Received state. If the ServiceNow system is restarted for any reason (such as during a system upgrade), all inbound mail waits on the external mail server until ServiceNow can request delivery."

- System Mailboxes - ServiceNow Wiki

[thisisauniqueus]

Thanks Brandon for your time, so how should i debug it. I have placed a gs.eventQueue in my inbound action script and that is not getting logged. So it means my inbound action is not fired or the condition which checks the email does not mathces? any suggestions

Regards

[eisenbathb]

Can you post your script that is checking the email?

[mrswann]

I thought the inbox is showing when it is not processed, so in the log of that email you should see whether it is having actions skipped ?