Emails going to inbox instead of received
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‎08-08-2016 05:00 AM
Hi
Im trying to transform an excel file contained in the email sent to my instance. The problem is its going to the inbox instead of received. i have tried putting
gs.eventLog in the inbound action but that is not even logged. what could be the problem
Regards
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‎08-08-2016 05:14 AM
All inbound mail is placed into the Inbox until it is processed. After it is cleared, the email moves to the Received state. wiki: System Mailboxes - ServiceNow Wiki
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‎08-08-2016 06:29 AM
Thanks Michael for taking the time and replying to my question. Any suggestions to debud the inbound action
Regards
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‎08-08-2016 06:39 AM
Can you provide some more details? You're sending in an email with excel file - then what is expected to happen, can you share your inbound action or script or ?
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‎08-08-2016 06:40 AM
Take a look at this thread: Data imports from email attachments
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‎08-08-2016 06:47 AM
Hi,
You can refer the below knowledge article:
https://hi.service-now.com/kb_view.do?sysparm_article=KB0524472
Thanks.
Hit Like/Helpful/Correct, if applicable.
