1 ACCEPTED SOLUTION
Even with the code "Send email" action is throwing an error. Instead use "Send Notification" action.
- Create a notification
-Add your user email id & click add email address
-Add ${mail_script:email_script_name} in body & save the record
- Create "Email Script" & add the below code
(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */
email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */
event) {
// Add your code here
var desc = current.description;
var start = desc.indexOf("Short Description of Issue:");
var end = desc.indexOf("AUTH-4063");
var extractedText = desc.substring(start, end).trim();;
template.print(extractedText);
})(current, template, email, email_action, event);
- Add notification in flow
Result:
If my answer helped you in any way, please mark it as helpful or correct.
Great!
if you hover on the description then fx will be visible. Try to check if any one of the functions satisfies your requirement. Else, use in-line script
If my answer helped you in any way, please mark it as helpful or correct.
