Hello
I managed to embed the survey in the email. I followed the same steps as you did but it did not work for me as well so I tried a different way as follows:
My scenario is to send an email notification to the caller after the incident is closed:
- I created the trigger condition called TEST for the Survey( my survey is an image scale. Please note that: we can have only 1 question image scale type survey unless is not going to be displayed in the email). See the image attached of the trigger
- I created the email notification in the Assessment Instance Table ( note that the system will have already another email notification for survey out-of-box but I created another one based on my scenario)
Important: As you see, i did not use the ${mail_script:include_survey_actionable} while is not working, and I used the ${mail_script:survey_url_script} which made my survey visible in the email body 😄
If both emails notifications ( the OOB and the one you just created for your scenario) are triggered, then you will need to give a higher WEIGHT to the one you want to be triggered, or just add an condition that will make one of them to be triggered only when " The incident state is closed" ( my case) or if you created an Survey only for one department/situation you can add to the condition the Trigger Condition.
The only issue is that the Survey width is oversized:
Cheers!
