How to create a star rating survey ?

[PRADEEPREDDY GU]

How to create a star rating survey and it can be embedded into the Email survey.

[Rajesh Chopade1]

HI @PRADEEPREDDY GU 

You can follow bellow link to achieve this:

https://www.servicenow.com/community/germany-snug/star-rating-survey/m-p/2459117

OR

ServiceNow provides an out-of-the-box Survey functionality, which includes the ability to create various types of questions, including star ratings. You can follow bellow steps to achieve:

Go to Survey > Survey Designer in the application navigator and create new survey.

After creating the survey, go to the Survey Sections related list and click on New to add a section if needed. In the Question Type field, select Rating (this will be your star rating). After adding the rating question, save the survey.

Next, you need to configure the survey to be sent as part of an email, typically after an incident is resolved or closed.

Create a Survey Email Notification: Go to System Notification > Email > Notifications and create a new notification.

In the Notification record, go to the Email Body field, You can embed the survey by including the Survey Link in the email. 

ServiceNow does not natively support interactive star ratings in emails (where the user clicks the stars directly within the email). However, you can customize the email content to make the link more appealing and provide instructions. For example, you can make the email body look like this:

<p>We value your feedback! Please rate your experience with us:</p>
<p><a href="{{survey.url}}">Click here to rate us!</a></p>

This will add a clickable link to the email that opens the survey in the user’s browser.

When users click the link, they will be redirected to the survey. They can then select the rating (stars) on the web page. The star rating will be captured automatically by the survey system and recorded in the Survey Response record.

I hope my answer helps you to resolve your issue, if yes please mark my answer helpful and correct.

thank you

Rajesh