Employee Onboarding with Service Catalog

[nmartinez]

We've been using Service Now for a little over three years and we have been using service catalog in-part for employee onboarding for almost a year.

Our employee onboarding process hasn't been very successful and we are facing a number of problems, from data integrity, workflow and ease of use.

We don't have the resources to hire a consultant vendor; or even rewrite our service from the ground up; however I have been tasked with improving the overall process.

I'm looking to reach out to the community to those with successful onboarding catalogs; get a general idea of what you did and how it works for your company. Would anyone be willing to chat with me?

Thank you!


- Nick Martinez

[randrews]

Certainly.. . we have completed this recently...

start SLOW define which services you will provide through the service catalog for on-boarding individuals...

develop each item individually and get it into the service catalog as a working item
when all the services you have decided to bring in are in the catalog as single items... create an order guide to roll up each of them into one master order guide.. the way we do this is with drop downs/checkboxes in the order guide for what items the new hire will need

once you have the new hire done.. you can then modify your items to allows transfers.. and create a transfer order guide.. then a deactivate.

took us about a year to finish the entire process.. and there were bumps and bruises along the way but it works really well now.

[Adrian Aguilar]

Nick, How has your experience been since you worked on the Employee Onboard process. Would you be able to share your input on a good solid process on what you did to make it work. Thanks.

[bgworld]

We have our on-boarding, off-boarding process running smoothly from last 2 years.

We do have have some complex system around:

1. Automated On-boarding: if your organization is big. Corporate have their own on-boarding system. Service now fetches data from central HR system and does not on-boarding process

2. Manual On-boarding:   User   joins the organization and HR uses service-now to on-board in the system.

Our manual flow goes like this:

1. We ask user to fill in Name, department, manager, etc... relevant details
2. It goes for approvals and reviews at different levels
3. User record is created in system
4. tasks are opened for different teams to perform functions like readying desks, updating related systems etc
5. Ticket goes for user verification at final stage
6. then closure

May be you can share some pointers where you are facing issue and here we can figure out something.

[sach1]

We are in process of implementing onboarding and termination request. Just have a confusion whether to adopt to the new 'Human Resouce Application' or not.

Is it better to use the new 'hr' table from the Human resource application or should we stick to the 'sc_request' table.