The issue of an empty booking window in ServiceNow can be due to several reasons. Here are some possible causes and solutions:
1. Incorrect Configuration: Ensure that the Appointment Booking Configuration is correctly set up. The table, fields, and conditions should be correctly defined.
2. Scripting Error: Check if there are any scripting errors in the Record Producer or in the Appointment Booking Configuration. Use the browser's developer tools to check for any JavaScript errors.
3. ACLs: Make sure that the user has the necessary access rights to view the records. Check the Access Control Lists (ACLs) for the table and fields.
4. Data Issue: Ensure that there are available records that meet the conditions defined in the Appointment Booking Configuration.
5. UI Policy or Client Script: Check if there are any UI Policies or Client Scripts that might be hiding the fields or preventing the data from being displayed.
6. ServiceNow Version: Make sure that your ServiceNow instance is up-to-date. Some features might not work correctly in older versions.
7. Plugins: Ensure that all necessary plugins are installed and activated.
8. Browser Issue: Try using a different browser or clearing your browser's cache. Some issues might be caused by browser-specific problems or cached data.
9. Server-side Issue: There might be a server-side issue that is preventing the data from being retrieved or displayed. Check the system logs for any errors or warnings.
10. Contact ServiceNow Support: If you are unable to resolve the issue, consider contacting ServiceNow Support for further assistance.
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