Enable calendar invites to be sent from Change Request

Sam154
Giga Contributor

Anyone please suggest the process of enabling calendar invites to be sent from Change Request . I have gone through some articles which are more than 3 years old. Please suggest the process related to the Newyork version.

1 ACCEPTED SOLUTION

Start going to the Import Export Maps list:
https://<instance_name>.service-now.com/nav_to.do?uri=%2Fsys_impex_map_list.do%3F

You should have a map called icalendar.change_request already there OOTB, try to check the configuration and see the date fields used for trigger the calendar invitation (dtstart, dtend).

Then follow the official documentation below:

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/notification/task/t_C...

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/notification/referenc...

Go through the steps and look also at the thread shared before, it will help you to do it step-by-step!

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

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5 REPLIES 5

harishdasari
Tera Guru

Hi Sam,

In newyork release you can send the calender invite from the cab meetings.

find_real_file.png

 

You can see the send meeting request UI action in related links. if you click on it meeting request will be sent to the users.

find_real_file.png

 

Now the meeting notifications will be sent out from here.

Thank you.

I am not able to see any CAB meeting option my application menu 

Alberto Consonn
ServiceNow Employee
ServiceNow Employee

Hi,

please look at this thread, it's actual and useful for your need:

https://community.servicenow.com/community?id=community_question&sys_id=2d7c2859dbc43788fff8a345ca96...

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

Can you help me from where I have to start ??