end users unable to view images in KB articles

Anubhav Srivas1
Tera Expert

Hello Experts,

Being an admin i'm able to view images attached to the KB article but end users are not. Please have a look at the attached image.

1 ACCEPTED SOLUTION

Cuong Phan
Kilo Sage

Hi there,

Please check all ACLs "Read" for sys_attachment table if they are configured properly.

find_real_file.png

 

Mark Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.

 

Cuong Phan

DXC Consultant.

Regards,
Cuong Phan
ServiceNow Technical Lead

View solution in original post

2 REPLIES 2

Akshata jamdar
Mega Guru

Hello,

 

Check once for ACLs written on [sys_attachment] table and remove restrictions to view this on portal for user who don't have admin role.

 

Hope this will helps.

 

Kindly mark an answer as correct and helpful if it will resolve your query.

Regards,

Akshata

Cuong Phan
Kilo Sage

Hi there,

Please check all ACLs "Read" for sys_attachment table if they are configured properly.

find_real_file.png

 

Mark Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.

 

Cuong Phan

DXC Consultant.

Regards,
Cuong Phan
ServiceNow Technical Lead