end users unable to view images in KB articles

[Anubhav Srivas1]

Hello Experts,

Being an admin i'm able to view images attached to the KB article but end users are not. Please have a look at the attached image.

[Akshata jamdar]

Hello,

Check once for ACLs written on [sys_attachment] table and remove restrictions to view this on portal for user who don't have admin role.

Hope this will helps.

Kindly mark an answer as correct and helpful if it will resolve your query.

Regards,

Akshata

[Cuong Phan · Accepted solution]

Hi there,

Please check all ACLs "Read" for sys_attachment table if they are configured properly.

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.

Cuong Phan

DXC Consultant.