Enhance the search so that if a last name is entered, the user will come up in service portal

[VanishreeG]

How to  enhance the search so that if a last name is entered, the user name will come up.
Currently it' is working with first name.

[Dr Atul G- LNG · Accepted solution]

Hio @VanishreeG 

https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/administer/field-administ...

You can add an attribute in the variable definition to search by the last name as well. Give last_name as the value for the attribute ref_ac_columns. [Change the fields after ref_ac_columns to whatever fields you want on the User table.]

[VanishreeG]

For the particular field we need to enhance the search so that if a last name is entered, the user will come up in service portal
Please refer below screenshot

[Dr Atul G- LNG · Accepted solution]

Hio @VanishreeG 

https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/administer/field-administ...

You can add an attribute in the variable definition to search by the last name as well. Give last_name as the value for the attribute ref_ac_columns. [Change the fields after ref_ac_columns to whatever fields you want on the User table.]

[Medi C · Accepted solution]

Hi @VanishreeG,

as per your screenshot to @Dr Atul G- LNG. You are referring to a “catalog item”

please go to your catalog item, open the variable where you want to add more fields to the search.

adjust the attributes as follow for your variable:

ref_auto_completer=AJAXTableCompleter,ref_ac_columns=first_name;last_name,ref_ac_columns_search=true

this is where the “variable attributes” is located: